What happens when AI moves from suggestions to real troubleshooting?
In this episode of Update & Restart, Rick Claus and Sonia Cuff explore Azure Copilot’s Agent Mode and how it helps diagnose and fix real infrastructure issues.
You’ll see how an AI agent investigates problems, surfaces root causes, and even suggests fixes—while still keeping humans in the loop.
What you’ll learn:
• How Agent Mode investigates system failures step by step
• How AI identifies root causes from logs and system signals
• Why human validation is still required for fixes
• How AI accelerates troubleshooting without replacing expertise
⏱️ Chapters
00:00 Intro
01:08 Meet Rick Claus and Sonia Cuff
01:20 From automation to AI agents
02:23 Troubleshooting with Copilot agents
03:39 Root cause analysis and insights
05:50 Going deeper with investigation prompts
07:21 How AI supports IT workflows
09:03 Training and best practices
10:52 Key takeaways
12:02 Wrap up
🎙️ Speakers
Rick Claus — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/rickclaus/
Bluesky: https://bsky.app/profile/regularitguy.com
Sonia Cuff — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/soniacuff/
Bluesky: https://bsky.app/profile/soniacuff.com
📢 Join the conversation
How are you using AI agents in your workflow? Tell us at [email protected]
Update & Restart is a practical series for IT professionals navigating how AI fits into real-world infrastructure, operations, and troubleshooting. Hosted by Rick Claus and Sonia Cuff, the series cuts through hype to show how tools like Azure Copilot and Microsoft 365 Copilot work in real environments—where security, reliability, and production constraints still matter.
Each episode combines hands-on demos, real scenarios, and practical advice to help IT pros understand what AI can actually do today, when to trust it, and how to adopt it responsibly without breaking systems or workflows.
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