What if AI could investigate incidents across your entire system?
In this episode of Update & Restart, Rick Claus and Sonia Cuff show how AI agents can correlate logs, metrics, and alerts to identify root causes of complex system failures.
Instead of manually checking every layer, AI can analyze the full application stack and generate a structured investigation.
What you’ll learn:
• How AI correlates logs, alerts, and metrics across systems
• How root cause analysis works in real environments
• Why AI is augmenting—not replacing—IT expertise
• How to use AI insights to improve reliability
⏱️ Chapters
00:00 Intro
00:51 Meet Rick Claus and Sonia Cuff
01:02 What AI transformation actually means
02:54 AI tools for research and workflow acceleration
05:40 How AI changes productivity and roles
07:52 Moving from pilots to experimentation
10:52 Key takeaways
11:58 Wrap up
🎙️ Speakers
Rick Claus — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/rickclaus/
Bluesky: https://bsky.app/profile/regularitguy.com
Sonia Cuff — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/soniacuff/
Bluesky: https://bsky.app/profile/soniacuff.com
📢 Join the conversation
How are you approaching AI transformation in your role? Share your experience at [email protected]
Update & Restart is a practical series for IT professionals navigating how AI fits into real-world infrastructure, operations, and troubleshooting. Hosted by Rick Claus and Sonia Cuff, the series cuts through hype to show how tools like Azure Copilot and Microsoft 365 Copilot work in real environments—where security, reliability, and production constraints still matter.
Each episode combines hands-on demos, real scenarios, and practical advice to help IT pros understand what AI can actually do today, when to trust it, and how to adopt it responsibly without breaking systems or workflows.
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