"AI is transforming how organizations connect, communicate, and create value. In this episode, we sit down with Steve Brock, Head of AI Solutions at Avaya, to discuss how an “AI-first” mindset is reshaping both customer and employee experiences. From hyper-personalization to context-driven design, Steve explains how Avaya is building solutions that make every interaction smarter, faster, and more human.
Here’s what you’ll discover:
• AI in Action – How Avaya’s AI-first strategy is redefining customer experience for some of the world’s largest organizations.
• Hyper-Personalization – Why context and intent are the next frontiers for intelligent automation.
• Responsible Governance – How Avaya’s AI Council and Center of Excellence ensure innovation is both strategic and secure.
• The Future of Work – Why AI will amplify creativity, reduce friction, and unlock new possibilities for collaboration.
By connecting Lenovo’s research with Steve’s real-world leadership, this episode shows how AI can create better connections between people, technology, and purpose.
🎧 Watch the full episode to see how Avaya and Lenovo are driving a new era of intelligent, human-centered experiences.
Chapters:
00:00 Introduction to Lenovo Work Reborn
00:24 Meet Steve from Avaya
01:03 AI’s Impact on Customer and Employee Experience
03:25 The Role of Context in AI
04:47 Future Roles in an AI-First Company
07:00 The Human Side of AI
08:30 The Future of Work
10:21 Conclusion and Further Resources
