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AI Innovation with Duval Dollar, Director of Service Management at Brandywine Realty Trust

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AI Innovation with Duval Dollar, Director of Service Management at Brandywine Realty Trust

"In today’s evolving workplace, technology alone can’t drive engagement; it takes empathy, creativity, and a sense of fun. Join us as we explore how employee recognition and AI can work together to build stronger, more motivated teams. In this Work Reborn episode, Duval Dollar, Director of Service Management at Brandywine Realty Trust, shares how small, human-centered gestures can make a big impact in a digital-first world.

What we cover includes:
🔹 Creative Employee Recognition – How a simple “Gold Star Trophy” program boosted morale and connection.
🔹 Engagement in the AI Era – Using data and automation to personalize the employee experience.
🔹 AI-Enhanced Onboarding – How AI agents are learning from employees to improve future processes.
🔹 Embracing Change – Why adaptability and curiosity will define the workforce of tomorrow.

By connecting Lenovo’s Work Reborn research with real-world leadership insight, this episode highlights how innovation and humanity can coexist in the modern workplace.

🎧 Tune in to the full conversation and discover how leaders can balance automation with authenticity.

Chapters:
00:00 Introduction to Lenovo Work Reborn
00:21 Meet Duval: Director of Service Management
00:37 Employee Engagement Strategies
01:20 Innovative Recognition Programs
03:55 AI and Employee Engagement
05:47 Conference Insights on AI
07:11 Embracing AI in the Workplace
08:24 Final Thoughts and Takeaways
09:13 Conclusion and Further Resources

Date: February 10, 2026