CIO Meerah Rajavel explains how internal AI agents like Panda AI are reshaping the employee experience. Instead of forcing AI to copy old workflows, the team analyzed 280,000 annual tickets across IT, HR, and finance, and used AI where it’s strongest: retrieval, summarization, deterministic requests, and repeatable actions. The result is real transformation. Nearly 20 percent of information requests never reach a human, and 89 percent of deterministic service requests are fully automated.
Want more? Listen to David and Meerah talk through the real impact of agentic AI, workflow automation, and how companies can rethink work from the ground up on Threat Vector.
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About Threat Vector
Threat Vector is Palo Alto Networks podcast for people who want to understand what’s really happening in cybersecurity. Every episode brings you inside the latest threats, smarter protection strategies, and the trends shaping the field.
You’ll hear from industry leaders, Palo Alto Networks experts, and real customers. The goal is simple. Give security teams and decision-makers the insights they need to stay ahead.
About Palo Alto Networks
Palo Alto Networks helps organizations prevent cyberattacks across cloud, network, and mobile with an automated, unified approach to security. Learn more at
http://paloaltonetworks.com
