Support customers on any channel and resolve their issue in one continuous conversation.
With Amazon Connect Customer, customers reach you by voice or digital channels such as chat, SMS, email, video, WhatsApp for Business, Apple Messages for Business, and more and never re-explain who they are or where they left off. AI agents resolve the request on their own and bring in a person for the moments that need them. No starting over.
See how it works:
• One conversation across every channel – context always carries over
• End-to-end self-service
• Patented Live Sync – customers see what the AI is doing in real time
• Proactive outreach before frustration sets in
Learn more about the Omnichannel Customer Experience: https://go.aws/4zdDEip
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Create a free AWS account: https://go.aws/signup
Try AWS for free: https://go.aws/free
Connect with an expert: https://go.aws/contact
Explore more: https://go.aws/more
Next steps:
Explore on AWS in Analyst Research: https://go.aws/reports
Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace
Join the AWS Partner Network: https://go.aws/partners
Learn more on how Amazon builds and operates software: https://go.aws/library
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
Why AWS?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build anything they can imagine. We offer the greatest choice of innovative cloud capabilities and expertise, on the most extensive global infrastructure with industry-leading security, reliability, and performance.
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