Transform your business with Oracle’s AI-powered Customer Experience, connecting CRM, finance, HR, and supply chain for seamless, enterprise-wide CX. Discover how agentic intelligence and native AI drive personalized service, trusted relationships, and sustainable growth: https://social.ora.cl/60017OehF
The future of customer experience goes beyond traditional CRM and what humans alone can deliver. Customers now expect instant, personalized, trusted service, sales, and marketing. But true transformation requires the full enterprise. Finance, supply chain, logistics, and HR all shape CX when AI agents connect data and processes across every function. Oracle’s vision is CX without silos, powered by native AI embedded across the business and orchestrated through agentic intelligence. In this Oracle AI World 2025 solution keynote, hear how Oracle is reshaping CX for the age of AI—empowering employees and AI agents to work in synergy, extending CX beyond the front office to create seamless, enterprise-wide experiences that drive growth and lasting trust.
00:00 Rethinking CX: Enterprise AI Beyond CRM
05:19 Why “All-in-One” Robots & CRM Aren’t Enough
09:00 Demos Intro: Marketing, Sales, Service & Enterprise Collaboration
11:14 Demo—AI Marketing: Orchestration, Targeting, & Program Briefs
17:42 Demo—AI Sales: Seller Productivity, Opportunity Management & Upsell
24:01 Demo—Customer Engagement, Renewal & Quote-to-Close
32:01 Demo—AI Service: Root Cause, Automation & KPI Monitoring
39:18 Metrics, Automation Payoff & End-to-End Service Insights
40:12 Session Wrap: CX Transformation, Taking Action & Future Outlook
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