In this episode of Bob Friday Talks, recorded at the Fountainbleu in Las Vegas, host Bob Friday interviews John Bollen, ServiceNow Industry Leader of Solutions. They discuss the transformative impact of AI on the hospitality and gaming industries, highlighting how AI is used to analyze customer behavior, enhance guest experiences, and improve operational efficiency. John shares insights into the evolution of network infrastructure, emphasizing the importance of resilient networks for both employees and guests.
The conversation also covers the balance between data usage and privacy, security measures in casinos, and the future of hospitality with AI. John explains how ServiceNow leverages AI to automate IT workflows and create self-healing networks, ultimately enhancing service delivery. The episode concludes with a look at the exciting potential of AI in simplifying complex operations and empowering employees to improve customer service.
1. John Bolen’s Background (00:00:25):
2. Impact of AI on Gaming and Hospitality (00:01:04):
3. Evolution of Network Infrastructure (00:02:27):
4. Guest Experience Enhancements (00:04:41):
5. Privacy and Data Usage (00:05:16):
6. Security Measures in Casinos (00:06:16):
7. Future of Hospitality with AI (00:08:18):
8. John’s Current Role at ServiceNow (00:11:08):
The NOW Way to Network
https://www.juniper.net/us/en/the-now-way-to-network.html
AI-Native Networking Platform
https://www.juniper.net/us/en/ai-native-networking-platform.html
