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Bosch Rexroth uses GenAI on AWS to power smarter technical support | Amazon Web Services

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Bosch Rexroth uses GenAI on AWS to power smarter technical support | Amazon Web Services

Bosch Rexroth is using Amazon Web Services (AWS) and generative AI to enhance the user experience within its Hydraulic Hub. With more than 500,000 products, the company needed a fast, intuitive way to help users find and act on technical information.
Working with the AWS generative AI Innovation Center and the AWS Partner Network, Bosch Rexroth built a Smart Assistant application in just six months. Using Amazon Bedrock, Amazon Bedrock Knowledge Bases, and Amazon OpenSearch Service, the solution gives service teams real-time support—guiding troubleshooting, improving response times, and enabling smarter maintenance.

With AWS, Bosch Rexroth is reimagining industrial service through an AI-powered assistant.

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Date: November 6, 2025