Employee engagement isn’t just about motivation; it’s about meaning, ownership, and connection in a tech-driven world. On today’s show, Lenovo’s Work Reborn host Rita Richa sits down with Brian Pendleton, Technology Leader at Navy Federal Credit Union, to explore how AI and empathy intersect to transform both culture and productivity.
Here’s what you’ll discover:
🔹 AI as a Cultural Enabler – How technology can strengthen employee experience, not just automate tasks.
🔹 Technological Empathy – Why designing IT systems with empathy builds trust and engagement across teams.
🔹 Personalized Work Experiences – The power of hyper-personalized provisioning and role-based support.
🔹 Employee Engagement as Strategy – How empowerment and ownership drive innovation and ROI.
By connecting Lenovo’s Work Reborn research with real-world leadership from the finance sector, this episode reveals how thoughtful technology can create more human-centered workplaces.
🎧 Watch the full episode to see how AI, empathy, and personalization are shaping the next era of employee engagement.
Chapters:
00:00 Introduction to Lenovo Work Reborn
00:20 Guest Introduction and Role in Finance Sector
01:32 AI Implementation in Finance
02:14 Employee Engagement and Personalization
04:06 Technological Empathy and AI
05:17 Device Provisioning and Workforce Support
06:35 Future of the Modern Workplace
07:26 Conclusion and Further Resources
