Charter Communications uses Oracle Fusion Cloud HCM and AI capabilities to streamline HR tasks, accelerate employee goal setting, and give managers easier access to performance and goal summaries. See how Oracle AI Agent Studio can build custom AI agents and expand HR automation pipeline at https://social.ora.cl/6007B1mHK9
Charter Communications, an American connectivity company, provides internet, video, and voice services through the Spectrum brand across 41 states and uses Oracle Fusion Cloud HCM to streamline HR tasks for employees, managers, and HR business partners. Before implementing Oracle Fusion Cloud HCM, Charter Communications describes an HR environment that required many clicks and steps to complete tasks, along with reports and multiple applications for accessing and summarizing information.
With Oracle Fusion Cloud HCM, Charter Communications is simplifying work such as employee goal setting, manager goal summaries, and check-ins. The company says its AI capabilities have significantly reduced the time employees need to generate goals, while managers can use Genie capabilities to view goal summaries and generative AI to support information entered during check-ins.
Charter Communications is also building custom AI agents with Oracle AI Agent Studio. The company has launched three custom AI agents and has a pipeline of additional agents planned for the rest of the year. Its team works extensively in AI Agent Studio and has hired an AI product manager focused specifically on Oracle Fusion Cloud HCM, reflecting a sustained commitment to expanding these capabilities.
The relationship with Oracle also plays an important role in Charter Communications’ approach. The company says Oracle listens to the issues its team encounters, helps resolve them or incorporate them into the roadmap, and continues to deliver new technology. Together, Oracle Fusion Cloud HCM and Oracle AI Agent Studio are helping Charter Communications simplify HR work while building a foundation for additional AI agents and automation.
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