In this session Meg explores in-depth the transformation of T-Mobile and how the cloud enables her to move faster and be more agile. She combines that with insights into her personal career development and how this has shaped her ambition to reinvent the customer experience by removing bill shock and improving real time billing for T-Mobile’s customers. She outlines the operator’s ambition to be the "uncarrier" for its customers through providing a completely different approach to customer value and how this is underpinned by technology that T-Mobile uses with Cloud playing a critical role.
Meg Knauth VP, Customer & Billing Platforms, T-Mobile
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