Join us for an in-depth conversation with Dr. Zuhair Khayat, CTO and co-founder of Lucidya, a groundbreaking AI company revolutionizing customer experience in the Middle East. From his journey through academia at KAUST to pioneering Arabic language AI solutions, Dr. Khayat shares invaluable insights on building technology for Arabic markets. Discover how Lucidya is tackling unique challenges in Arabic language processing, managing customer experience across dialects, and leveraging AI for brand management in the MENA region.
Learn how Lucidya is transforming social listening and customer intelligence through advanced AI. From sophisticated sentiment analysis to real-time brand monitoring across multiple dialects, discover the future of customer experience management.
Learn more: http://go.aws/47yubYq
Lucidya Website: http://go.aws/4846zeH
Dr. Khayat’s Research: https://scholar.google.com/citations?user=v4RoDV0AAAAJ&hl=en
Chapters:
00:00 – Introduction
02:27 – Lucidya’s Origin Story
05:20 – AI startup vision before GenAI
07:30 – From Saudi Arabia to the world.
08:11 – Lucidya’s Long Term Mission
08:59 – What is Customer Experience ?
10:55 – Lucidya’s Value Proposition
12:18 – Use Cases : Brand Managment
17:20 – Use Cases : Customer Support
19:14 – Use Cases : Market Research
20:43 – Use Cases : Marketing Optimization
21:52 – Building Products in GenAI Era
25:58 – Keeping up with the AI innovations
26:45 – Product bundles from Research to Support
28:50 – Evolution of Challenges for Building AI Models
30:18 – ASAD – Arabic Sentiment Analysis Data
31:22 – Navigating Ambiguity in Human Communications
33:40 – Managing Biases in Data with agents
38:02 – Arabic Dialects Support
40:41 – Split Learning, Collaborative Training on Private Data on the Cloud.
47:10 – Opportunities for Split Learning in Regulated Industries
49:35 – U shape Learning as a Collaborative Framework for Privacy
50:12 – a CTO’s advise for AI startups
53:20 – Choosing the right architecture on AWS for your team
55:45 – The Future of AI.
58:06 – Closing Remarks
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