Fujitsu, a global technology leader, has revolutionized its customer experience by adopting Amazon Connect.
This transition has led to a 60% reduction in operational costs and a 65% cut in telephony expenses, streamlining services across 500+ countries in over 40 languages. With AWS, Fujitsu moved away from a legacy license-based model to a scalable, pay-per-use approach, achieving a 50% total cost reduction.
Looking ahead, Generative AI will play a key role in optimizing customer support with advanced automation and real-time assistance. By working backward from customer needs, Fujitsu and AWS are redefining service efficiency.
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