Clearwater Analytics, a software-as-a-service FinTech company, needed to reduce ticket resolution times and improve client servicing efficiency. The company built 700+ AI agents using Amazon Bedrock, including an agent called Nikki that helps clients classify principal bonds by leveraging knowledge bases curated from NAIC, client data, and subject matter experts. Hear how from Bharat Mabbu, general manager at Clearwater Analytics. Through implementing these AI agents, Clearwater Analytics decreased the average time to solve client service cases while providing more accurate responses based on comprehensive knowledge sources. The solution demonstrates how Clearwater Analytics transformed their client service operations by deploying specialized AI agents at scale using Amazon Bedrock to handle complex financial classification tasks and reduce ticket resolution times.
Learn more at – http://go.aws/4lU4Uvw
Subscribe to AWS: https://go.aws/subscribe
Sign up for AWS: https://go.aws/signup
AWS free tier: https://go.aws/free
Explore more: https://go.aws/more
Contact AWS: https://go.aws/contact
Next steps:
Explore on AWS in Analyst Research: https://go.aws/reports
Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace
Join the AWS Partner Network: https://go.aws/partners
Learn more on how Amazon builds and operates software: https://go.aws/library
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—use AWS to be more agile, lower costs, and innovate faster.
#AWS #AmazonWebServices #CloudComputing #agenticai #generativeai
