For more details on this topic, visit the AWS Knowledge Center on AWS re:Post and read the full article associated with this video: https://repost.aws/knowledge-center/connect-contact-lens-403-errors
The AWS Knowledge Center contains trusted, expert-reviewed answers to frequently asked questions across AWS services — including EC2, S3, IAM, Lambda, Bedrock, and more.
Jyotsna shows you how to troubleshoot 403 access denied errors when trying to access call recordings and chat transcripts generated by Amazon Connect Contact Lens.
0:00 Introduction
0:28 Security Profile Permissions
1:36 Verifying Call Recordings
2:27 Checking Contact Flow
3:07 Transferred Chat Access
3:30 Redacted vs Unredacted
4:48 Closing
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