For more details on this topic, see the Knowledge Center article associated with this video: https://repost.aws/knowledge-center/connect-audio-quality-issues
Harish shows you how to troubleshoot audio quality issues when agents use Amazon Connect? | Amazon Web Services.
0:00 Introduction
0:38 Verify source of problem
0:50 Telecom-carrier
1:03 Analyze call recordings
1:38 Technical Support Case
2:38 Amazon Connect Endpoint Test Utility
3:06 Verify if there is a local network packet-loss issue
4:34 Closing
Subscribe:
More AWS videos: https://go.aws/3m5yEMW
More AWS events videos: https://go.aws/3ZHq4BK
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AWS #AmazonWebServices #CloudComputing #awsknowledgecentervideos
