Running into errors in the Amazon Connect Contact Control Panel? Charitha walks through reading the CCP logs and fixing the most common CCP errors: microphone access, ICE collection timeouts, signaling failures, WebRTC, browser support, and outbound call problems.
0:00 Introduction
0:18 Download and review CCP logs
0:49 Microphone access error
1:19 ICE collection timeout
1:45 Browser not supported
1:57 Signaling connection failures
2:18 WebRTC error
2:48 Initialization failed on startup
3:02 Outbound caller ID errors
3:19 Number not valid error
3:40 Too many CCP windows open
3:58 Closing
For more information, see the Knowledge Center article:
https://repost.aws/knowledge-center/connect-troubleshoot-ccp-ui-errors
This video is part of the AWS Knowledge Center series: trusted, expert-reviewed answers to common questions across AWS services.
Subscribe to AWS: https://go.aws/subscribe
Create a free AWS account: https://go.aws/signup
Try AWS for free: https://go.aws/free
Connect with an expert: https://go.aws/contact
Explore more: https://go.aws/more
Next steps:
Explore on AWS in Analyst Research: https://go.aws/reports
Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace
Join the AWS Partner Network: https://go.aws/partners
Learn more on how Amazon builds and operates software: https://go.aws/library
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb
Why AWS?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build anything they can imagine. We offer the greatest choice of innovative cloud capabilities and expertise, on the most extensive global infrastructure with industry-leading security, reliability, and performance.
#AWS #AmazonWebServices #CloudComputing
