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How Jaja Finance is redefining customer service with Generative AI | Amazon Web Services

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How Jaja Finance is redefining customer service with Generative AI | Amazon Web Services

In this podcast episode, we explore data strategy with Dave Chan, CEO of Jaja Finance, and Mayur Udernani, Principal AIML Specialist, AWS as they discuss the generative AI assistant, Airi. Developed in collaboration with Amazon Web Services (AWS), Airi has transformed customer interactions by reducing response times by 90%, now answering queries in under 15 seconds instead of three minutes. Dave elaborates on how Jaja Finance has effectively leveraged a robust data strategy that enhances service delivery and customer experience, positioning the company as a leader in the digital lending space.

Jaja Finance: https://go.aws/4eKgfLP
GenAI Chat Assistant (Jaja Finance): https://go.aws/3YxdU0W
AWS Data Strategy Team – https://go.aws/3SgkoOX
AWS for Data YouTube Series – https://go.aws/48vBSfR

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Date: October 22, 2024