This video outlines resolution steps for Citrix MFA login issues:
00:00 Start
0:00 – 01:06 – How to enroll into MFA.
01:07 – 02:36 – How to change the MFA device.
02:37 – 03:20 How to login using recovery methods.
For more information about enrolling in MFA – For more info on this topic, refer to articles:
https://support.citrix.com/article/CTX461297/how-to-enroll-into-multi-factor-authentication-mfa
https://support.citrix.com/article/CTX461295/setting-up-account-recovery-methods-for-mfa
For more information about changing the MFA device, please refer to: https://support.citrix.com/article/CTX463899/how-to-change-your-device-for-multifactor-authentication
For more information about logging in using recovery methods, please refer to:
https://support.citrix.com/article/CTX463758/how-to-recover-access-to-your-account
