"What happens when AI stops replacing people and starts empowering them? In this episode, we sit down with Ericc Diaz, Chief AI Officer at the Teachers’ Retirement System of the City of New York (TRSNYC), to explore how thoughtful governance, upskilling, and human-centered design are shaping the next phase of AI adoption in the workplace.
Here’s what you’ll discover:
🔹 The Human in the Loop – Why keeping people at the center of AI implementation drives better outcomes and innovation.
🔹 Emerging Roles – From prompt engineers to context specialists, how organizations are redefining skill sets around data and intelligence.
🔹 Responsible Adoption – How TRS built “ChatTRS,” their internal AI system, with governance, training, and transparency at its core.
🔹 Business-Led Transformation – Why Ericc believes technology should serve business needs—not dictate them.
By combining governance with empowerment, Ericc offers a blueprint for how public sector and enterprise leaders can implement AI responsibly, enhancing efficiency while keeping purpose and people in focus.
🎧 Watch the full episode to learn how AI can make work more meaningful, not more mechanical.
Chapters:
00:00 Introduction to Lenovo Work Reborn
00:29 Meet Eric Diaz: Chief AI Officer
00:54 The Excitement and Potential of AI
01:52 AI’s Impact on Workforce Skills
03:36 Emerging Roles in AI
04:57 Implementing AI in Organizations
05:48 Foundations for AI and Sustainability
07:39 Future of Work: Work Reborn
08:34 Conclusion and Further Resources
