CCC is custom built on Amazon Web Services (AWS) Amazon Connect which is a highly available (99.99%) Telephony and Intelligent Omnichannel cloud platform. Dedicated instances are configured to customer requirements. Dedicated teams are available for configuration, integration development, and solutioning. Run support is provided by a joint DXC and AWS support teams.
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Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build anything they can imagine. We offer the greatest choice of innovative cloud capabilities and expertise, on the most extensive global infrastructure with industry-leading security, reliability, and performance.
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