AWS is transforming how our field organization delivers customer-obsessed experiences using generative AI. The AWS Field Experiences team used Amazon Bedrock to build Account Summaries, a tool that helps customer-facing teams be better prepared for customer engagements. Account Summaries combines information from various sources into comprehensive, on-demand summaries and insights available in our CRM or proactively delivered based on upcoming meetings. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% increase in value of opportunities created.
Join Taimur Rashid, head of generative AI innovation and deliver at AWS, as he chats with Asa Kalavade, leader of AWS Field Experiences, about the tools they built using generative AI, lessons learned, the power of data, and what’s next.
Learn more about Account Summaries: https://go.aws/4fFhZ9C
Learn about how we are innovating with generative AI across Amazon: https://go.aws/4e1IDbh
Learn more about how AWS is primed for primed for AI innovation: https://go.aws/3NAaep8
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Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—use AWS to be more agile, lower costs, and innovate faster.
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