Join Rory Richardson, Director of Amazon Q Developer GTM, as she chats with Vaughn Schermerhorn, Director of Software Development for Shopping Discovery & Evaluation at Amazon, to explore how Amazon is revolutionizing customer reviews through generative AI. Learn how Amazon transformed its online review system by creating an innovative feature that distills insights from thousands of customer reviews into actionable information. Vaughn shares how his team maintains trust and authenticity while using AI to help customers make confident purchasing decisions more quickly.
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