KONE has been quick to explore the huge potential that generative artificial intelligence (AI) holds. The industry-leading elevator and escalator company created the Technician Assistant using Amazon Bedrock. The generative AI–powered assistant helps technicians diagnose and resolve issues faster, so customers experience less disruption. Here, the team at KONE—including Amy Chen, senior vice president and chief innovation officer—talk about digitization and innovation with Amazon Web Services (AWS). And how a successful trial of Technician Assistant holds tremendous opportunity to improve technicians’ daily work and customers’ service experience.
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