Change begins with understanding both risk and opportunity. Veronique Roy, Director of IT Change Management at Héma-Québec, shares how her organization approaches AI adoption with curiosity, caution, and a clear focus on value. She discusses how to navigate fear and excitement around new technology, the importance of education, and how leaders can build confidence through small, measurable wins.
Here’s what you’ll discover:
• Starting with Value – How to identify where AI can remove friction and create immediate impact.
• Education as a Strategy – Why teaching and involving people early reduces resistance to change.
• Balancing Innovation and Risk – How awareness and resilience turn fear into progress.
• Culture of Curiosity – How open dialogue helps teams adapt faster to emerging tools.
→ Discover how intentional change management helps organizations turn readiness into real results.
Chapters:
00:00 Introduction to Lenovo Work Reborn
00:42 Guest Introduction: Veronique Roy
01:20 Navigating AI in the Workplace
03:04 Strategies for Implementing AI
05:05 The Role of Education in Change Management
08:06 Balancing Innovation and Risk
09:50 Future of Work: Work Reborn
10:37 Conclusion and Further Resources
