Automation, empathy, and security, three forces redefining how we work. In this episode, we speak with Ragui Bassali, Chief Information Security Officer at LuxEnergie S.A., Luxembourg’s leading power generation company, to explore how technology and human understanding can work hand in hand.
Here’s what you’ll discover:
🔹 Balancing Complexity and Progress – Why legacy systems and layered infrastructures make AI adoption challenging, and how LuxEnergie is simplifying securely.
🔹 Automation with Empathy – How to introduce automation that uplifts people, rather than replaces them.
🔹 The Human Element – Why communication, transparency, and engagement are key to building trust during digital transformation.
🔹 Continuous Learning – How cybersecurity leaders stay proactive, adaptive, and human-centered in an ever-changing threat landscape.
For professionals at every level, this episode reveals why people, not just platforms, drive the future of secure innovation.
🎧 Watch the full episode to see how LuxEnergie is energizing both technology and teamwork.
Chapters:
00:00 Introduction to Lenovo Work Reborn Podcast
00:53 Guest Introduction
02:12 Challenges in Cybersecurity and IT Complexity
04:25 The Role of Automation in IT
05:41 Empathy and Transparency in Automation
07:13 Conclusion and Further Resources
