Johannes Winkler, Head of Workplace at REWE International, shares why near zero-touch IT can boost efficiency and keep employees focused—yet warns against losing the valuable human connection between users and support teams. He discusses how automation can handle routine issues while still creating opportunities for meaningful interaction, and why strong change management and people skills are crucial for technology adoption in a retail-driven, non-IT-centric workforce.
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Chapters: 00:00 Introduction
00:28 Discussing Lenovo Work Reborn Research Report
00:53 Exploring Zero Touch IT Automation
01:12 Benefits and Challenges of Automation
03:13 Change Management in Tech Rollouts
04:30 Importance of People Skills in Digital Workplace
05:04 Conclusion
