Edith Kan of Lenovo explores the rapid evolution from generative to specialist and agentic AI—and how Lenovo’s “customer zero” approach ensures solutions are tested and refined before reaching the market. Discover how iterative innovation, empowered teams, and breakthrough tools like Care of One drive better user experiences and true personalization for customers. Edith shares why ongoing learning and an agile mindset are essential for thriving in the modern AI-powered workplace.
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Chapters: 00:00 Introduction and Guest Introduction
00:36 AI at Lenovo: Current Trends and Innovations
01:13 Generative, Specialist, and Agentic AI Explained
04:55 Lenovo’s Internal Use and Testing of AI Solutions
06:06 Customer Support Innovations: Care of One
08:22 The Importance of Iteration and Customization
09:27 Personal Reflections and Closing Remarks
