See how Marriott International leverages Oracle AI to enhance the employee experience and guest satisfaction. Watch this Oracle TV segment from Oracle AI World 2025 for an inside look at real customer transformation.
Marriott International, the global leader in hospitality based in Bethesda, Maryland, employs nearly four hundred thousand associates around the world—most in non-management roles. In this exclusive Oracle TV interview filmed live at Oracle AI World 2025, Ty Breland, chief human resources officer and executive vice president of global operations services at Marriott, discusses how Marriott International uses Oracle AI to transform day-to-day operations and create seamless, empowering work experiences for associates.
During this special Oracle TV segment, Ty shares how digital innovation is driving measurable results in employee engagement and guest satisfaction. Learn how Marriott leverages Oracle Cloud AI to deliver intuitive, tech-enabled tools that allow associates to focus less on administrative tasks and more on personalizing guest interactions. Ty reveals the company’s strategy for integrating AI into operational processes, including supporting financial well-being programs and designing inclusive, safe spaces where associates can connect comfortably.
The conversation also explores Marriott International’s holistic approach to people, guests, and owners, and how Oracle AI accelerates Marriott’s vision for a more human-centered, digital-first hospitality experience. Ty explains how AI helps eliminate inefficiencies, fosters inclusion, and directly links employee empowerment to guest service excellence.
Watch this insightful interview from Oracle AI World 2025 to discover how Oracle and Marriott International are advancing the future of work in hospitality.
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