A missed dose could be a missed life. For patients navigating chronic disease, every interaction with their care team matters. The experience shouldn’t be one more thing they have to fight through.
Neovance works with pharmaceutical manufacturers to help patients access the medications they need. With Amazon Connect Customer, they’ve rebuilt that experience from the patient’s perspective. Instead of navigating a complicated system, patients simply say who they are and what they need and the system meets them there. With AI agents now handling up to 25% of interactions, Neovance’s pharmacists and care teams are freed up for the moments that truly matter.
The complex cases. The scared patients. The calls that change lives. Like the one from a patient’s child, calling to say their 90-year-old mother finally got her medication. They’d have another year together.
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