Juniper is changing the support experience with an innovative SaaS-based service model that harnesses the power AI, transforming it from manual and reactive to automated and proactive. With Juniper AI Care Services, choose the right service level to support your networking objectives — Juniper AI Care, Advanced Care, or Ultimate Care.
* All levels of AI Care offer:
– 24×7 technical support
– Juniper Support Insights with its life cycle dashboards
– Dedicated onboarding support, training and education
* AI Advanced Care adds to that:
– A named technical liaison
– Feedback on your Mist network design and implementation plans
– Priority access to senior engineers
– A faster SLA
– Monthly operations reviews
* AI Ultimate Care adds even more with:
– Full AI Accelerate Service to aid in the design, configuration, and rollout of your Mist network
– Proactive monitoring of your AI-Native network to optimize the value of your Mist experience
– Quarterly business reviews and proactive account management
Services for Campus and Branch
https://www.juniper.net/us/en/services/services-for-campus-and-branch.html
