In hospitality, trust is earned and protected. In this episode, we speak with Roshan Koonja, CIO of Constance Hospitality Management, about how data protection and cybersecurity are evolving in one of the world’s most people-focused industries.
Here’s what you’ll discover:
🔹 Data as the New Currency – Why protecting customer information now outweighs every other cybersecurity priority.
🔹 Human Error, Human Awareness – How staff training and cultural awareness are the most effective defense against data leaks.
🔹 AI and the Hospitality Challenge – How generative AI has amplified risks and why organizations must label and manage data more carefully than ever.
🔹 People First, Always – Why in hospitality, technology comes second to the human experience. For leaders across industries, this episode highlights how empathy, awareness, and accountability create trust in an AI-driven age.
🎧 Watch the full episode to see how Constance Hospitality is combining people and protection to redefine digital trust.
Chapters:
00:00 Introduction to Lenovo Work Reborn Podcast
00:53 Guest Introduction
01:42 Cybersecurity Insights: Data Protection and AI
03:38 Hospitality Industry: Data Protection Practices
07:05 The Human Aspect of Hospitality
08:02 Conclusion and Further Resources
