AI is no longer just supporting the business; it’s transforming how IT empowers people to do their best work. On today’s show from Lenovo’s Work Reborn series, Chris Crocco, Director of Technical Interlock for Assurance and Observability at Splunk and Cisco, shares how proactive IT, purposeful AI adoption, and human connection are redefining the modern employee experience.
In this episode, we unpack:
🔹 Employee Empowerment Through AI – Why engagement starts with removing friction and restoring purpose in daily work.
🔹 Responsible AI Leadership – How open dialogue and transparency help employees embrace, not fear, automation.
🔹 New Skills for a Smarter Workforce – The rise of prompt engineering and contextual awareness as core competencies.
🔹 Cyber Resilience in an AI Era – Why awareness, governance, and intuition still outperform any algorithm.
By linking Lenovo’s latest research to real-world experience at Splunk and Cisco, this conversation reveals how proactive IT can transform productivity, collaboration, and trust across every level of the business.
🎧 Discover more in the full episode and learn how organizations can move from reactive support to proactive enablement.
Chapters: 00:00 Introduction to Lenovo Work Reborn
00:25 Meet Chris Crocco
01:08 Employee Engagement in the AI Era
02:19 AI Implementation and Employee Fears
03:28 Skills for an AI-Enabled Workplace
05:34 Personal Growth and AI Readiness
06:20 Cybersecurity in the Age of AI
08:17 Proactive IT Support
09:18 Reflections on IT Evolution
10:17 Conclusion and Further Resources
