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The Citrix ITSM Adapter service is integrated with the ServiceNow Virtual Agent. The automated, AI-enabled Virtual Agent interacts with end users through predefined topic conversations, helping end users accomplish specific goals such as resetting desktop or app sessions. End-user services can be available in web chatbot, NowMobile, and collaboration tools such as Microsoft Teams and Slack. Additionally, IT help desks can also reset sessions for users.
Date: October 13, 2022
