"What does it mean to work smarter, not just harder, in the age of AI? In this episode, we sit down with Mike Dawisha, Chief Information Officer for Genesee County, Michigan, to explore how AI can make IT more seamless, more human, and more hopeful. From rethinking productivity to redefining happiness at work, Mike shares how technology can enhance, not overshadow, the people behind it.
Here’s what you’ll discover:
🔹 The Support Striker – Why Mike sees AI not as the goal scorer, but as the teammate who clears the way for success.
🔹 Invisible IT – How seamless systems empower users so completely that IT “disappears” into the background.
🔹 The Human Element – Why recognition, empathy, and appreciation remain the most powerful motivators in technology.
🔹 Work Reborn – Why the future of work is about reevaluating productivity, happiness, and what truly makes people thrive.
By connecting Lenovo’s research with Mike’s real-world leadership perspective, this episode reminds us that the best technology doesn’t just perform, it empowers.
🎧 Watch the full episode to learn how AI and empathy can work hand in hand to make work more human.
Chapters:
00:00 Introduction to Lenovo Work Reborn
00:28 Meet Mike Guest: CIO of Genesee County
00:38 AI in the IT Workforce: A Fun Icebreaker
02:16 The Role of AI in Seamless IT Support
03:34 Future Roles in IT: Prompt Engineers and AI Risk Managers
04:20 Vertical AI Solutions for Specific Disciplines
05:27 The Unsung Heroes of IT
06:26 Reevaluating Productivity and Happiness at Work
07:45 Conclusion and Further Resources
