As Europe’s largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on Amazon Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, Amazon Connect streamlined their customer service center, providing seamless support through enhanced automation. By harnessing the power of AWS’ generative AI technology offerings, Ryanair is flying full speed ahead toward a future defined by efficiency, productivity, and pioneering customer experiences that are driving its growth and scale.
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