John Bolin, an Industry Solutions Leader at ServiceNow, discusses the innovative integration between Juniper’s AI-Native network infrastructure and ServiceNow’s asset management capabilities. The collaboration aims to automate the provisioning, deployment, and maintenance of network equipment, significantly reducing the need for human intervention. By leveraging Juniper’s AI to detect network degradation and ServiceNow’s system of action to manage and resolve issues, the integration ensures improved uptime and a seamless user experience. The discussion also touches on the future potential of AI in enhancing data center configurations and response times for queries and support agents.
Chapters
1. Introduction and Speaker Introduction
• John Bolin introduces himself and his role at ServiceNow. 0:00
2. Customer Success and Transformation
• Discussion on the focus of the customer success organization and transformation for customers like Juniper and ServiceNow. 0:03
3. Customer Integration Request
• A customer using Juniper infrastructure and missed APS seeks integration with ServiceNow. 0:15
4. Goals of Integration
• Goals include reducing time to provision equipment, deployment, and supporting Juniper native AI networks. 0:21
5. Data Ingestion and Asset Management
• ServiceNow’s role in managing, provisioning, and maintaining assets, enhancing user experience, and enabling self-healing. 0:36
6. Juniper and ServiceNow Collaboration
• Juniper’s network degradation detection and ServiceNow’s system of action capabilities. 0:55
7. Automation and Uptime
• Achieving 100% automated uptime without human intervention through ServiceNow’s ticketing and change control. 0:57
8. Future of AI and Integration
• Future evolution of Juniper and ServiceNow as AI grows, impacting data center configurations and response times. 1:16
Juniper Mist Cloud and ServiceNow Integration for Managed Service Providers Solution Brief
https://www.juniper.net/us/en/solutions/solution-briefs/2024/juniper-mist-cloud-and-servicenow-integration-for-managed-service-providers-solution-brief.html
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https://www.juniper.net/us/en/customers/2023/servicenow-case-study.html
