Full episode: https://youtu.be/TcrwBJoPLj0
Join us for a captivating conversation with Anna Lee, CEO of Flybuys, Australia’s leading coalition loyalty program, as we uncover how Flybuys is revolutionizing customer experience through data-driven innovation and personalized engagement.
In this episode, hosts Lucy Moffat (Head of Cross Industry, ANZ) and Isha Dalal (Enterprise Solutions Architect) take you behind the scenes of Flybuys’ journey, showcasing how everyday shopping is being transformed into truly rewarding experiences for millions across Australia. Discover how Flybuys has grown from a classic loyalty program to a vibrant part of daily life, creating moments of delight and connecting people to their favourite retail partners.
Discover how Flybuys is evolving far beyond points—using advanced analytics to deliver hyper-personalized offers, reimagining routine shopping into magical moments, and helping Australians maximize value in their everyday lives across a vast network of retail partners like Coles, Wesfarmers, Kmart, and Bunnings. Anna shares candid insights into the journey of digitizing member engagement, uplifting data and communications platforms, and building a customer-first culture through technology, people empowerment, and agile collaboration.
Visit Flybuys: experience.flybuys.com.au
Hear firsthand how personalized data, technology, and member-centric design are putting Flybuys at the heart of millions of Australians’ daily lives.
Learn more about AWS Retail solutions: http://go.aws/4objzDU
#AWS #Retail #AI #DigitalTransformation #AmazonWebServices #CloudComputing
