SurveySparrow is a modern experience management platform helping mid-market businesses run intelligent voice-of-customer programs across every touchpoint. In this video, Rishul Raj Aggarwal, Business Unit Head at SurveySparrow, shares how the company transforms raw feedback into real-time insights and closed-loop actions that improve customer experience.
Running on AWS, SurveySparrow powers millions of survey interactions monthly with a lean team and global reach. From maintaining 99.999% availability to embedding generative AI into its analytics engine, SurveySparrow shows how CX can be both scalable and agile—without the enterprise overhead.
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