The Work Insight You Didn’t Know You Needed | Kenneth Bradberry | Lenovo Work Reborn

Kenneth Bradberry highlights a crucial work insight: it’s not enough to just meet baseline service levels (SLAs). True success comes from incorporating experience-level metrics (XLAs) like NPS and surveys to understand employee satisfaction. Happier employees, empowered with the right tools tailored to their roles, become more productive and drive better business outcomes—a true win-win.
Discover more insights with Lenovo’s Work Reborn research reports:
Workplace Productivity: https://lnv.gy/4gWYyL2
Workplace Transformation: https://lnv.gy/46ZZTgy
Modern Workplace: https://lnv.gy/4n1mWwx
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