In this episode, we sit down with Lawrence Fong, Director of Digital and IT at Cathay, as he reveals how one of Asia’s premier airlines is leveraging AI and machine learning to transform every aspect of their operations. Drawing from his 30+ years of experience at Cathay Pacific, Lawrence shares practical insights on building customer-centric digital transformation, fostering innovation culture, and managing change in the volatile aviation industry. Together with AWS Enterprise Strategist Xia Zhang, Lawrence discusses how leaders in highly regulated industries can embrace digital culture, build agile teams, and create innovation frameworks that drive measurable business outcomes while maintaining premium service standards.
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