Uniti, a leading insurgent fiber provider based in the United States, delivers mission-critical connectivity nationwide. To address over 10,000 monthly customer billing queries and improve real-time support, Uniti turned to Oracle Autonomous AI Database and OCI Generative AI. Previously, disconnected systems led to slow responses, repeat calls, and frustrated customers.
Try Oracle AI Database 26ai for free: https://social.ora.cl/6008CrtW4
With Oracle Cloud solutions, Uniti unified its data, automated key interactions, and implemented advanced AI-powered capabilities. Now, a 24/7 interactive chatbot provides instant, personalized answers to billing questions and frequently asked topics, increasing satisfaction and reducing support costs. Field sales teams use AI-driven insights to offer tailored recommendations and accelerate the sales cycle. Native vector search in Oracle AI Database supports efficient governance of unstructured data, further boosting productivity. As a result, Uniti has achieved higher Net Promoter Scores, improved first contact resolution, and empowered agents with robust real-time tools. Oracle’s expert support continues to enable Uniti’s innovation and business growth.
Like what you learned about Uniti’s Oracle story? Subscribe now https://social.ora.cl/60025k87j
Join us at Oracle AI World: https://social.ora.cl/60035eVvJ
Contact Oracle AI Database Sales: https://social.ora.cl/6004cxqja
Learn more about Oracle AI Database: https://social.ora.cl/6004AScFG
Try OCI for free: https://social.ora.cl/6005CEoB5
Follow us here:
LinkedIn: https://social.ora.cl/60035eXuF
X: https://social.ora.cl/6008abVgG
Instagram: https://social.ora.cl/60095eXDN
Facebook: https://social.ora.cl/60065enQp
