In this video testimonial, WEX showcases how they are leveraging cutting-edge AI technology to enhance the customer experience and drive operational efficiencies. As a leading provider of payment processing and business solutions, WEX operates in the dynamic fintech space, serving customers across industries like mobility, travel, and healthcare.
To better support their growing customer base and free up their engineering team to focus on high-value initiatives, WEX has developed an intelligent chatbot powered by Amazon Lex and Polly. This virtual agent, which they’ve dubbed "Chat GTS", is designed to act as a supplementary resource for WEX’s customers, providing fast and accurate answers to common queries.
By implementing this AI-driven chatbot solution, WEX aims to reduce their overall ticket volume by up to 25% this year. The benefits for their end customers are clear – faster access to support and more efficient service delivery. As the article notes, this allows WEX to scale more effectively as a company, while also freeing up their engineers to concentrate on developing new features and capabilities that directly benefit their customers.
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