CIOs are rethinking IT from the ground up. Host Rita Richa leads a powerful conversation with Lenovo’s VP & GM, Rakshit Ghura, and Lakeside Software’s CEO & Founder, Mike Schumacher, on why AI and DEX are now mission-critical for modern IT organizations. They discuss how AI, DEX, and device telemetry are enabling IT teams to shift from reactive troubleshooting to predictive and autonomous operations. With hybrid work intensifying complexity, the ability to detect issues early and personalize digital experiences has become essential.
You’ll learn:
◼ How DEX (Digital Employee Experiences) create measurable productivity and employee experience gains
◼ Why endpoint visibility is the foundation of modern IT
◼ How AI inside PCs improve ROI, sustainability, and security
◼ The roadmap for IT leaders building proactive and predictive support models
This episode provides clear direction for organizations modernizing their digital workplace and preparing their teams for an AI-enabled future.
Chapters:
01:28 Introductions
06:27 Beyond Hardware: Lifecycle Value
09:04 Orchestration Meets Visibility
11:15 AI PC: More Than Just a Buzzword
14:32 The Concept of Invisible IT
18:04 Proactive and Predictive IT Support AI at the Core
29:41 Combining Scale with Data Depth
32:30 Self-Healing Technology
40:29 The Future of IT in 3-5 Years
44:08 New Roles in the AI Era
46:25 Closing Thoughts and Takeaways
