What Is ITSM (And Why Cloud Still Needs Humans)? #shorts

What does ITSM actually mean—and why does it still matter in a world of cloud automation? In this clip from I Bot You Didn’t Know Season 3, Mayank breaks down how IT Service Management tools like ServiceNow and Jira keep humans in the loop, even when everything else is automated. From approval flows to governance, this moment explains why ITSM is a critical part of modern hybrid cloud operations

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