What happens when AI agents spread across your organization?
In this episode of Update & Restart, Rick Claus and Sonia Cuff explore the risks of unmanaged AI agents—and how IT teams can maintain control.
You’ll see how Agent 365 provides visibility, governance, and security controls across your agent environment.
What you’ll learn:
• The risks of "shadow AI" and unmanaged agents
• How to track agent usage, permissions, and activity
• Why ownership and governance are critical
• How to keep your organization secure as AI adoption grows
⏱️ Chapters
00:00 Intro
00:29 Meet Rick Claus and Sonia Cuff
00:56 The challenge of unmanaged AI agents
01:33 Agent inventory and visibility
03:02 Permissions, ownership, and accountability
04:01 Governance and compliance controls
05:03 Security integration and risk management
05:33 Where to learn more
06:22 Key takeaways
08:40 Wrap up
🎙️ Speakers
Rick Claus — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/rickclaus/
Bluesky: https://bsky.app/profile/regularitguy.com
Sonia Cuff — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/soniacuff/
Bluesky: https://bsky.app/profile/soniacuff.com
📢 Join the conversation
How are you managing AI agents in your environment? Let us know at [email protected]
Update & Restart is a practical series for IT professionals navigating how AI fits into real-world infrastructure, operations, and troubleshooting. Hosted by Rick Claus and Sonia Cuff, the series cuts through hype to show how tools like Azure Copilot and Microsoft 365 Copilot work in real environments—where security, reliability, and production constraints still matter.
Each episode combines hands-on demos, real scenarios, and practical advice to help IT pros understand what AI can actually do today, when to trust it, and how to adopt it responsibly without breaking systems or workflows.
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