"People don’t want to create friction where they’re trying to create delight."
That’s why security gets pushed to "later."
Nikesh Arora, CEO of Palo Alto Networks, explains the psychology perfectly: Product teams believe in the goodness of mankind. They’re designing for adoption, for delight, for users doing the right thing.
But then scale happens. Omnipresence happens. And suddenly bad actors have access.
In this clip:
→ Why friction and delight feel incompatible
→ The "goodness of mankind" assumption that breaks at scale
→ When security shifts from "nice to have" to "critical need"
→ The moment every product team realizes they need security
This is the pattern that repeats in every innovation cycle.
Watch the full episode to hear:
Why security is inherently like insurance (an afterthought until you need it)
The real story of a CIO "Jerry-rigging" AI security in production
How to design security without destroying user experience
When the right time is to think about security (it’s earlier than you think)
Why AI is creating the biggest delight-vs-security gap yet
🎥 Full Episode: https://www.youtube.com/watch?v=NCyb32Bts2Y
About Nikesh Arora:
Chairman & CEO of Palo Alto Networks. Previously President & COO at SoftBank and Chief Business Officer at Google. He’s seen this pattern at consumer scale (Google), investment scale (SoftBank), and now security scale (Palo Alto).
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