AI is only as good as the prompts you give it.
In this episode of Update & Restart, Rick Claus and Sonia Cuff break down how IT pros can use Microsoft 365 Copilot effectively—from writing documentation to troubleshooting.
You’ll learn practical techniques to get better outputs, faster.
What you’ll learn:
• How to write better prompts for real workflows
• How to generate runbooks and documentation
• Why context and clarity matter for AI output
• How Copilot supports troubleshooting and reporting
⏱️ Chapters
00:00 Intro
00:50 Meet Rick Claus and Sonia Cuff
01:02 Why prompting matters
01:50 Building a structured prompt
03:53 Generating documentation with AI
05:20 Improving outputs with better context
07:00 Iterating and refining prompts
11:44 Key takeaways
13:20 Wrap up
🎙️ Speakers
Rick Claus — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/rickclaus/
Bluesky: https://bsky.app/profile/regularitguy.com
Sonia Cuff — Principal Cloud Advocate, Microsoft
LinkedIn: https://www.linkedin.com/in/soniacuff/
Bluesky: https://bsky.app/profile/soniacuff.com
📢 Join the conversation
What prompts are working for you in Copilot? Share them at [email protected]
Update & Restart is a practical series for IT professionals navigating how AI fits into real-world infrastructure, operations, and troubleshooting. Hosted by Rick Claus and Sonia Cuff, the series cuts through hype to show how tools like Azure Copilot and Microsoft 365 Copilot work in real environments—where security, reliability, and production constraints still matter.
Each episode combines hands-on demos, real scenarios, and practical advice to help IT pros understand what AI can actually do today, when to trust it, and how to adopt it responsibly without breaking systems or workflows.
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