Brøchner Hotels upgrades check-in and operations with Oracle Hospitality OPERA Cloud, helping staff spend more time delivering standout service.
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Brøchner Hotels is a family-owned boutique hotel group in Copenhagen, Denmark, operating four distinctive properties. With an on-premises system that was slow, difficult to use, and limited by incompatible integrations, guest check-in took longer than it should, creating wait times that affected the guest experience and added friction for staff.
With Oracle Hospitality OPERA Cloud Property Management, Brøchner Hotels connects operations across its hotels with a more seamless, cloud-based platform and user-friendly dashboards that can be personalized by role. Teams can support smoother check-in, monitor the guest stay, and respond faster to issues with better visibility across the business. The hotel group also uses Oracle Simphony Cloud Point of Sale to streamline food and beverage operations across locations with a scalable platform designed to support growth.
To keep systems behind the scenes for guests while improving service delivery, Brøchner Hotels uses the Oracle Hospitality Integration Platform for guest communications, payments, and group and conference proposals, making it easier to connect third-party services and maintain a consistent journey. With more automation and actionable insights, staff across departments can focus on delivering the extraordinary, high-touch experience guests expect.
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